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Summary
IT Support Engineer with 3 years’ experience in infrastructure support, from resolving faults to install, configure, troubleshoot and manage system and LAN. I am now seeking to expand my current skills in a new, challenging environment in an organization which helps to explore and provide an environment to grow.Goals in Line: Learn Linux, advance windows servers, networks and other tools.
Experience
Technical Support Officer
Installation and management of SQL client/server and ERP, Windows operating systems, applications, Outlook, Domain join, software, and hardware.
Database backup and routine testing for any disaster and Disaster recovery.
Remote system administration of branch’s software, Database, servers and IT accessories.
WIFI-Temp devices configuration on cloud server.
Network infrastructure and security design and implementation for branch.
Planning and implementation of security camera system and configure it to monitor over LAN and WAN.
Maintaining records for all IT equipment’s, assets, tagging, user complains.
Manage domain users in Active Directory
Troubleshoot and resolve problems reported by users and branches.
Desktop Support Engineer
Installation and configuration of computer, hardware and applications.
Basic installation of SQL server, SAP, POS system.
Installation and configuration of IP-Avaya phone.
Installation, configuration and troubleshooting of Outlook mails.
Assign user permissions and hardware management on POS system management.
Weekly backup of user profile and emails PST.
Perform weekly system tuning by disk cleanup and delete all temp POS data.
Provide support to users and different branches remotely.
IT support
Installation and configuration of network and computer systems.
Managing Virtual Machines using VMware Workstation.
Installation and configuration of windows and Linux systems.
Basic understanding of pfSense and monitoring.
Basic installation of SQL server and ERP system.
Database Backups on daily routine.
Create, manage users in A.D and assign mailboxes on Exchange server.
Assign user permissions on shared folders.
Provide support to in-house users and clients.
Management Trainee/IT Assistant
Installing network and computer systems.
Maintaining records for all IT equipment’s and assets.
Troubleshoot and resolve problems reported by users.
Monitoring network and systems to improve performance.
Ensure network connectivity throughout a company’s LAN/WLAN.
Installation Configuration Support Computers and Network printers.
Installation Configuration Support and Trouble Shooting Local Area Network.
Installation and Configuration these (Outlook, Domain join, Desktop).
Installation and Configuration of Operating Systems, application software,Assembling and General fault finding of software, and hardware.
